With Host Gator, it is rare to see a site being down for over 10 mins. As they've got a Ticketing System, Use guides, and a Info base. Add to that, they run a consultation forum which works as a guide to you in getting acquainted with what are the most common issues faced by the other users. So you don't have to worry at all about getting the support you want, when you get stuck.
Most people when they need webhosting will use a shared server and this is by far the most common type that HostGator sells. The reason that this type of hosting is so popular is that is that a server generally has a lot of bandwidth and disk space, far more than the average website will actually need. As a result you can put more than one site on a server. The big advantage to doing this is that it will reduce the cost of your hosting. The down side is that there may be some security issues if you host your site this way.
There are many Hostgator reviews that are available over the internet and if you come across a Hostgator review, you are likely to be website impressed. The company is especially known for its excellent customer support. Currently Hostgator serves more than 200,000 people on the internet landscape. In this Hostgator review, we try to present a few features of Hostgator.
Find Fantastico. You will see a ton of icons and options when you enter your cPanel. If you don't know what something is, don't touch it. From this cPanel you can do just about anything you want to your site, not all things being good. What you are looking for is under the header Software/Services and it can be found near the bottom of the page. You will see a blue smiley face titled Fantastico De Luxe. Click on it.
The best places to get a HostGator review is from a site that specializes in doing just that. The choices are plentiful. The reason for this is that it's not some guy who may or may not be qualified to give an accurate review, but these sites are staffed with people who are dedicated to producing un-bias reports on sites like HostGator. Their reputations and existence depend upon the quality of their reporting.
A good provider should be able to give you a great deal on the disk space and the bandwidth for your domains. This should also mean that you should have near-perfect uptime rates. They should also be able to provide you with a great monthly rate that you could easily afford - and most of all, they should give you peace of mind.
HostGator offer virtually the same type of support. They do offer live chat, which is a nice feature that you can use for more basic questions. Overall I would have to say the support really comes down to the person that answers the call, not necessarily on the company.